One2One Meetings

The One2One tradition was started last year at the conference at the University of Central Florida.  It is designed to give you the opportunity to speak with scholars in the hospitality and tourism field and talk to them one-to-one about their research projects, your research projects, your future career or educational plans or other topics of interest.  Each session will last 15 minutes.  To obtain maximum value from the limited time, you may want to come prepared with specific questions. 

To schedule a One2One session please send us your first three choices for One2One scholar meetings to the email below and you will receive a confirmation of your schedule.  One2One opportunities are scheduled during the break and poster session on Sunday afternoon (3-4pm); during the break and poster session on Monday morning (10:30-11am) and then again during poster session “E” and the break on Monday afternoon (3-4pm).  If your One2One session conflicts with your presentation, we will make schedule changes accordingly – just let us know.

One2One email: gradstudentconference@unlv.edu

PLEASE NOTE: One2One Scholars are still being added to the list.  Please check back for additional options.

Sunday, January 4, 2009, 3-4 pm 

Dr. Abraham Pizam, University of Central Florida
Dr. Chihyung Ok, Kansas State University
Dr. Anna S. Mattila, The Pennsylvania University
Dr. Clayton Barrows, University of New Hampshire
Dr. Joan Marie Clay, University of North Texas
Dr. Ercan (Sirakaya) Turk, University of South Carolina
Dr. Dogan Gursoy, Washington State University

Scholar's Bios

Dr. Abraham Pizam

Abraham Pizam is Dean and Linda Chapin Eminent Scholar Chair in Tourism Management in the Rosen College of Hospitality Management, at the University of Central Florida, Orlando, Florida, U.S.A. Previously he was Chair and founder of the department of Hospitality Management at the University of Central Florida, and Director of Graduate Programs in the Hotel Restaurant and Travel Administration department, University of Massachusetts, Amherst, Massachusetts, USA.

Professor Pizam is widely known in the field of Hospitality and Tourism Management and has conducted research projects, lectured, and served as a consultant in more than 30 countries. He has held various academic positions, in the U.S., U.K., France, Austria, Australia, New-Zealand, Singapore, Israel and Switzerland, is the author of 146 scientific publications and seven books, and is on the editorial staff of 15 academic journals in the field of tourism/hospitality management.

Professor Pizam has conducted consulting and research projects for a variety of tourism/hospitality organizations such as: international tourism agencies (World Travel & Tourism Council, International Hotel and Restaurant Association), national tourist offices (New Zealand, Morocco, Spain, Israel), private enterprises (hotels, theme parks, tour operators, airlines, restaurants, American Express, Co., etc.), regional tourism bodies, state tourism offices (Florida, Massachusetts.), tourism professional associations, and the US federal government (USDA).

Pizam holds a Master’s degree from New York University and a Ph.D. from Cornell University, and is the recipient of several hospitality/tourism academic awards.

Dr. Chihyung Ok

Dr. Chihyung Ok is an assistant professor of Hospitality Management at Kansas State University. He teaches hospitality marketing, lodging management theory, research methods, and strategic management and case studies. He received his Ph.D. from Kansas State University, M.S. from Florida International University, and B.S. from Sejong University, Korea. 

Dr. Ok’s research interests are in hospitality services marketing and consumer behavior. His work has focused on the service recovery, customer satisfaction, and relationship marketing. He has published articles analyzing 1) role of service recovery in the development of long-term relationships with customers; 2) role of customer-to-employee relationships in the development of customer-to-firm relationships; and 3) influences of customer orientation of service employees and rapport on service outcome variables. His current research interests include the interpersonal relationship between service employees and customers and its impact on customers’ attitudinal and behavioral outcomes. 

He is also working on research projects that examine 1) roles of residents’ interpersonal relationships with employees at the senior service facilities; 2) senior residents’ satisfaction and well-being in continuing care retirement communities; 3) foodservice employees’ job satisfaction/dissatisfaction in continuing care retirement communities; and 4) motivation factors and assessment of the attractiveness of communities in proximity to a college town.

Research Topics
Hospitality services marketing and consumer behavior, service recover, customer satisfaction and relationship marketing

Dr. Anna S. Mattila

Dr. Anna S. Mattila, is a professor at the School of Hospitality management at The Pennsylvania State University. She holds a Ph.D. in services marketing from Cornell University. Her research interests focus on service encounters with a particular interest in service failures and service recovery and cross-cultural research. Her work has appeared in the Journal of the Academy of Marketing Science, Journal of Retailing, Journal of Service Research, Journal of Consumer Psychology, Psychology & Marketing, Journal of Services Marketing, International Journal of Service Industry Management, Cornell Hotel & Restaurant Administration Quarterly, Journal of Travel Research, International Journal of Hospitality Management, Tourism Management and in the Journal of Hospitality & Tourism Research. Anna has written several book chapters and currently serves on thirteen editorial boards in journals specializing in services management. She is also the Chief Editor of Journal of Hospitality & Tourism Research. Anna is a recipient of John Wiley & Sons Lifetime Research Award and The University of Delaware Michael D. Olsen Lifetime Research Achievement Award.

Research topics: service encounters with an emphasis on service failures, service recovery and cross-cultural research

Dr. Clayton Barrows

Dr. Clayton Barrows is a graduate of the University of Massachusetts and is currently Professor of Hospitality Management at the University of New Hampshire where he teaches classes in hospitality management with an emphasis on private club management. He has worked in the hospitality industry and hospitality education in the US and Canada for 30 years. Prior to joining the faculty at the University of New Hampshire (in 2006), he was Professor in the School of Hospitality and Tourism Management at the University of Guelph in Canada. While at Guelph, he also served as the coordinator of the MBA program in Hospitality and Tourism. 

Dr. Barrows’ areas of expertise are food and beverage management and private club management. He has published numerous articles in both of these areas in such journals as the Journal of Foodservice Business Research, Tourism and Hospitality Research: The Surrey Quarterly Review and the International Journal of Contemporary Hospitality Management. Additionally, he has co-authored four books relating to the hospitality industry - most recently, the ninth edition of Introduction to Management in the Hospitality Industry.  Dr. Barrows is an active member of several professional hospitality organizations including the Club Managers Association of America and the International Council on Hotel, Restaurant and Institutional Education. 

Clayton was the winner of the 2008 Stevenson W. Fletcher Achievement Award from I-CHRIE. Clayton was also the recipient of the University of Guelph’s 2002 Presidential Distinguished Professor Award which he received in recognition of contributions in teaching, research and service. Finally, he is editor of the International Journal of Hospitality and Tourism Administration, a Haworth Press publication.

Research topics – food and beverage management and private club management

Dr. Joan Marie Clay

Dr. Joan Marie Clay is professor and past chairperson in the Division of the Hospitality Management at the University of North Texas (UNT). Joan has been a faculty member in the UNT School of Merchandising and Hospitality Management for the past 17 years teaching primarily in the areas of human resources, cost controls, and legal aspects of hospitality management. Joan has held faculty positions in the business schools at UNT, Texas Tech University, and College of St. Mary in Omaha, Nebraska. 

Joan serves the Accreditation Commission for Programs in Hospitality Administration (ACPHA) as a member of site visitation teams and serves on the Hong Kong Council for Academic Accreditation (HKCAA). On-site in Hong Kong, she evaluates accreditation standards, submissions, and processes. She also evaluates yearly progress updates. 

Joan is an external reviewer in the Management and General Business categories for on-line learning modules for Multimedia Education Resources for Learning and Online Teaching (MERLOT). She serves on the editorial board for the Electronic Journal of Hospitality Legal, Safety ,and Security Research, and on the research review boards for Cornell Hotel & Restaurant Administration Quarterly, Hospitality E-Business Analysis, Research, and Development, International Journal of Hospitality & Tourism Administration, Journal of Foodservice Business Research, and Journal of Travel & Tourism Marketing.

Her research has resulted in extensive publication in noted academic and practitioner journals. Joan was recognized as a “National Research Scholar in Hospitality Management” by the Journal of Hospitality and Tourism Education in 2002.

Research areas: Human Resources, Legal.

Dr. Ercan (Sirakaya) Turk

Ercan [Sirakaya] Turk, Ph.D., is a Sloan research professor of tourism in the School of Hotel, Restaurant and Tourism Management at the University of South Carolina. He received his Ph.D. and MS from Clemson University, South Carolina USA. He is the 2006-2007, recipient of the US State Department’s prestigious Fulbright scholarship to teach tourism and conduct destination development and branding studies in Russia. Before joining USC, Professor Turk was a faculty member at Texas A&M University (1998-2006) and the Pennsylvania State University (1996-1998). 
Dr. Turk has published a significant number of articles in the area of tourism destination marketing and developmental policy in prestigious tourism journals such as the Annals of Tourism Research, Journal of Travel Research, Tourism Management, and Tourism Analysis. Dr. [Sirakaya] Turk is the founding and current associate editor-in-chief for an online tourism research bulletin (e-Review of Tourism Research). He also serves at editorial boards of several major journals including Journal of Travel Research, Tourism Analysis, European Journal of Polical and Anatolia and is a field reviewer for numerous academic journals. He serves as a member in an international Think Tank group (BEST-EN) that deals with issues of sustainable tourism development issues in developing countries. His dissertation work has received a prestigious TTRA’s William B. Keeling award. He served as a faculty senator and was a member of the Institutional Review Board (Ethics Board in Human Research Subjects) of Texas A&M University (2002-2005). He teaches tourism economics, marketing and research methods classes. Currently, he is completing a research methods book and numerous publications pertaining to branding places and sustainability.

Research Interests
Tourism Policy and Development through Sustainable Tourism: a) Tourism Impact Studies b) Tourism issues in developing countries c) Sustainable tourism

Quantitative Analysis: International tourism and marketing research

Destination Marketing and Management: 1) Methods of market segmentation and appropriate strategy formulation 2) Accountability research: Advertising effectiveness and conversion studies; 3) Decision-making: factors affecting destination choices (e.g., tourist motivation, images, attitudes)

Dr. Dogan Gursoy

Dogan Gursoy is the editor of Journal of Hospitality Marketing & Management and Associate Professor at Washington State University in the School of Hospitality Business Management. He received his Ph.D. degree from Virginia Tech, M.S. degree from University of New Haven and B.A. from the School of Business and Economics at Cukurova University, Turkey. His area of research includes hospitality and tourism marketing, tourist behavior, travelers’ information search behavior, community support for tourism development, cross-cultural studies, consumer behavior and involvement. His research has been published broadly in refereed Tier I journals such as Annals of Tourism Research, International Journal of Hospitality Management, Journal of Hospitality and Tourism Research, and Journal Travel Research. His research has been presented at numerous hospitality and tourism conferences and received numerous research awards. He serves on the editorial board of several journals including Annals of Tourism Research (associate editor), Journal of Travel Research, Journal of Social Inquiry (associate editor) Tourism Analysis, Journal of Travel & Tourism Marketing, International Journal Contemporary Hospitality Management, Advances of Hospitality and Leisure, Journal of Quality Assurance in Hospitality & Tourism, Tourism and Hospitality Management, etc. He is also an active member of Travel and Tourism Research Association (TTRA), the International Society of Travel and Tourism Educators (I-CHRIE), and EuroCHRIE.